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Troy Announces Phase 4 City Hall Guidelines

Per the State of Illinois, the City of Troy, upon opening business to the general public, must afford separate business hours for the elderly and vulnerable population throughout the COVID-19 Pandemic period.

Effective July 6, 2020, the City of Troy will reopen to the elderly and vulnerable population who need to transact business at City buildings (i.e. City Hall) from 8:00 a.m. to 9:00 a.m. Monday through Friday each week.

The general public who need to transact business at City buildings (i.e. City Hall) can visit City operations from 9:00 a.m. – 4:30 p.m. on Monday through Friday of each week. The front doors will be locked at 4:30 p.m.

All customers are encouraged to continue to make payments online or utilize the drop box outside of City Hall. The City of Troy agreed to waive late fees while the office was closed. Moving forward, we will provide residents who were current as of March 15, 2020, 90 days to pay off their accounts. We will start shut-offs and late fees with the October 2020 billing cycle.

Should payment or payment arrangements not be made at that time, the City will send via mail or email a notice to any customer subject to disconnection.

The Building and Zoning office will be open for business with a maximum of two visitors at any one time. Signage will be present to inform visitors of social distancing and mask requirements.

During the current Phase of the Governor’s Order all meetings should continue to remain virtual. If meetings cannot take place virtually, they must adhere to the Phase 4 guidelines set by the State of Illinois, including wearing masks during the entire period of time in the meeting if proper social distancing cannot be maintained.

Employees shall sanitize the equipment and meeting area they are using prior to the meeting. City Hall will be open for all City council/Committee Meetings. Virtual Meetings will continue and the public is invited to attend the Virtual Meeting or in person.

At a minimum, the City Clerk will be present in the Council Chambers should a member of the public wish to attend in person.

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